We require a 50% deposit before initiating your order with the product manufacturer or supplying the products to you. Full balance is required prior to final delivery.
We accept Visa, MasterCard, cash, or EFT.
Ordering and Returns
Once an order has been placed we do not accept cancellations. The 50% deposit is non-refundable. A Danish Red store credit will only be provided if the items have not been manufactured and/or were originally supplied from stock.
Delivery is not included if not noted on your invoice.
Standard deliveries includes deliveries to ground floor only between Monday to Friday during general business hours. All other delivery arrangements may be subject to additional charges.
Lead-times are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time. If you are unable to accept delivery within 14 days from initial notification of arrival, the invoice must then be paid in full.
Inspection of your products
It is a requirement that all products are inspected upon delivery or collection. In the event of damage or shortages you are required to notify us in within seven (7) days of delivery or collection. We will not be liable for any damage to any of the products unless we are notified within the time period specified above.
In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy, in accordance with the product manufacturer’s warranty.
It should also be noted that the guarantee does not cover:
- Any breakage caused by negligent and/or improper use of the goods
- Changes caused by normal wear and tear
- Any damage caused by lack of and/or erroneous maintenance
- Any damage due to an accident or force
- Degradation of finish caused by environmental factors